Shipping policy

Last updated: June 9, 2026

  This Shipping Policy explains how we process and deliver orders placed on xingesiwa.com.

  Shipping Destinations
  We currently ship within the United States. At this time we are unable to ship to other countries. Delivery to Alaska,
  Hawaii, and US territories may require additional time and cost; please contact us before ordering if you are in these
  areas.

  Free Shipping & White Glove Installation
  Shipping within the continental United States is free. Every order includes our white glove service: our team delivers your
  equipment and completes professional in-home assembly and installation, so your home gym is ready to use.

  Processing Time
  Orders are processed and dispatched within 3–5 business days after your order is placed and payment is confirmed. You will
  receive a confirmation email with tracking details once your order ships.

  Delivery Time
  Estimated delivery is 7–15 days after dispatch. Because our equipment is large and heavy, our logistics partner will contact
  you to schedule a convenient delivery and installation appointment. Delivery times are estimates and may vary based on your
  location, carrier schedules, and factors outside our control.

  Inspect Your Delivery
  Please inspect your order at the time of delivery. If you notice any damage, note it with the delivery team and contact us
  within 48 hours at xgswxingesiwa@outlook.com with photos so we can resolve it quickly.

  Contact
  Xingesiwa
  Email: xgswxingesiwa@outlook.com
  2 Queen's Road Central, Central, Hong Kong